Casinonic Privacy Policy

The website collects personal information that is necessary to provide online gambling services in a lawful and responsible way. This may include:

• Identification details, such as name, date of birth, and proof of age documents;
• Contact details, such as email address, phone number, and residential address;
• Account information, such as username, password, language preferences, and account settings;
• Financial data, such as payment method details, deposit and withdrawal history, and transaction records;
• Technical data, such as IP address, device information, browser type, and usage logs for security and performance;
• Behaviour and usage data, such as activity on the website, bet history, responsible gambling interactions, and support communications.

Personal data is collected to:

• Create and manage user accounts;
• Verify identity, age, and location for compliance with Australian gambling laws;
• Process payments and manage transactions;
• Monitor and support responsible gambling measures;
• Detect and prevent fraud, misuse of services, money laundering, and other unlawful activity;
• Improve the performance, safety, and reliability of the online services;
• Comply with legal, regulatory, and reporting obligations.

Technical and organisational measures are used to protect information against unauthorised access, alteration, disclosure, or loss, including:

• Encryption of data in transit and, where suitable, at rest;
• Secure network architecture, access controls, and monitoring;
• Role-based access to personal information for authorised staff only;
• Regular security assessments and incident response procedures;
• Staff training on privacy, data protection, and confidentiality duties.

Users have the following rights, subject to applicable Australian privacy and gambling laws and any lawful grounds for retaining certain records:

• To request access to personal information held about them;
• To request correction of inaccurate, incomplete, or outdated data;
• To request deletion or de-identification of information where there is no lawful reason to continue processing it;
• To object to certain types of processing, including direct marketing, where applicable;
• To withdraw consent where processing is based on consent, without affecting prior lawful processing.

Requests concerning these rights can be made to the designated privacy contact identified in the website’s support or contact section. The handling of personal information complies with Australian privacy legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant gambling regulatory frameworks applicable to services offered to Australian users.

Personal information is processed only for lawful purposes connected to providing and improving the online gambling services. The main uses include:

• Account setup and administration, including verification checks and secure login;
• Processing deposits, bets, winnings, withdrawals, and refunds;
• Providing customer support, dispute resolution, and service-related communications;
• Implementing responsible gambling tools, monitoring player behaviour, and offering assistance where risk is identified;
• Operating security, fraud prevention, anti-money laundering checks, and risk management procedures;
• Meeting legal and regulatory obligations, including reporting to relevant authorities where required;
• Conducting analytics and statistical reporting to understand service performance, user behaviour, and website usage trends;
• Enhancing and personalising the website, user interface, and content based on aggregated or pseudonymised information;
• Providing permitted marketing communications, where consent is given or where allowed by law, including information about changes to services or relevant features.

Information is processed in a way that is fair, lawful, and transparent. Only information that is necessary for the stated purposes is collected and used, and it is retained only for as long as required to meet legal obligations and operational needs.

Users may request access to the personal information held about them at any time, subject to identity verification and applicable legal restrictions. To make an access request, users should contact support through the communication channels listed on the website and provide sufficient details to identify their account.

If any personal information is inaccurate or incomplete, users have the right to request correction. The platform may ask for supporting documentation where required by law or internal policies. Once verified, reasonable steps will be taken to update the information in a timely manner.

Users may also request deletion of personal data. Deletion requests will be assessed in line with legal, regulatory, and contractual obligations. Certain records, such as transaction histories and identity verification documents, may need to be retained for specified periods under gambling, anti-money laundering, and financial reporting laws.

By creating an account and using the services, users consent to:

• Security and identity checks, including age and address verification;
• Processing of payment data by authorised payment service providers, banks, card schemes, and other financial partners;
• Use of third-party tools for fraud prevention, sanctions screening, and compliance monitoring.

Any such processing is carried out under contractual safeguards and privacy obligations to protect user data as required by applicable law.

Online gambling services offered on this website are intended for persons aged 18 years and over only. Opening an account, placing bets, or participating in any gaming activity is prohibited for minors under Australian law.

The operator relies on the information and documents provided by users to verify age and identity. It is not possible to confirm age without appropriate identification being submitted during the verification process.

If it is discovered that a minor has created an account or provided personal information, the account will be closed and any associated personal data will be deleted or de-identified, subject to any legal requirements to retain certain records. A parent or legal guardian who becomes aware that a child has used the services or supplied data may contact support and request closure of the account and removal of the minor’s information, once appropriate proof of relationship and identity is provided.

Personal information collected in connection with the online gambling services may be stored or processed in countries other than the user’s country of residence. This can occur where technology providers, payment processors, data centres, or other service partners are located overseas.

By using the website and providing personal data, users acknowledge and consent to these international transfers of information, including to jurisdictions that may have different privacy and data protection laws from those in Australia.

The operator requires all partners that receive personal information to apply appropriate confidentiality and security measures and to handle data only for the authorised purposes set out in their agreements. Where relevant, contractual safeguards and industry-standard protections are applied to support an adequate level of protection for transferred data.

This Privacy Policy sets out how personal information is collected, used, stored, and disclosed. In some situations, legal disclaimers or notices on the website or within particular services may clarify, limit, or expand the way certain provisions operate, to reflect specific legal or regulatory requirements.

The policy applies once a user indicates acceptance, which may occur through electronic agreement, account registration, continued use of the services, or any other form of accession that is recognised under applicable law. To the extent permitted by law, use of the services is taken as confirmation that the user has read and agreed to this document and any related disclaimers that apply at the time of use.

Nothing in this Privacy Policy is intended to exclude any rights or guarantees that cannot be limited under Australian consumer or privacy law.

Cookies are small text files placed on a device by websites to store and retrieve information about browsing activity. The website uses cookies and similar technologies to support core functions and understand how users interact with the online services.

Cookies may be used for:

• Basic site operation and security, such as keeping users logged in and protecting against misuse;
• Collecting statistics on traffic, performance, and usage trends;
• Analysing user behaviour on the site to improve layout, navigation, and content;
• Remembering preferences and personalising certain aspects of the user experience, such as language or display settings;

Unless a longer or shorter retention period is required for technical or legal reasons, cookies are normally retained for up to one year before expiring or being removed. Users can manage cookie settings through their browser or device controls, but some functions may not operate correctly if cookies are disabled or removed.

By accessing or using the online casino and sportsbook services, creating an account, or continuing to browse the website, users are taken to have accepted this Privacy Policy in full. If a user does not agree with any part of this document, they should not use the services.

The operator may update or revise this policy from time to time to reflect changes in law, regulatory guidance, technology, or service offerings. The version published on the website at the time of use is the version that applies. Users are encouraged to review the document regularly to stay informed about how their information is handled.

Personal information may be shared with selected third parties where this is required or permitted by law, or where it is necessary to operate the online gambling services. These third parties may include:

• Payment service providers, banks, and financial institutions;
• Identity verification and age-check providers;
• Fraud prevention and anti-money laundering service providers;
• Regulatory bodies, law enforcement, and government authorities;
• External auditors, legal advisers, and dispute resolution bodies;
• Technology suppliers that host, maintain, or support the website and related systems.

The categories of third parties used are listed on the website or made available upon request where appropriate. If a new type of third-party processing is introduced that is not already described, users will be informed of the purpose and scope as required by applicable law.

By providing personal data and using the services, users consent to the sharing of information with such third parties for the purposes described in this document and in accordance with contractual and legal safeguards. Each external party is responsible for its own privacy and security practices, subject to the agreements and laws that apply to it.

The website may contain links to external websites, applications, or services operated by third parties. These sites have their own privacy policies and data handling practices, which may differ from those described in this document.

The operator is not responsible for how third-party sites collect, use, or protect personal information once a user leaves this website. Users are encouraged to review the privacy policies and terms of any external site they visit before providing personal data or engaging in any activity.

Accessing third-party websites through links on this site is at the user’s discretion, and it is recommended that users exercise care when sharing information outside the online casino and sportsbook environment.