Responsible Gaming

Every bet carries a risk of financial loss. No gambling system can guarantee wins, and outcomes are based on chance.

Responsible gaming means:

• Seeing gambling as entertainment, not income;
• Accepting that losing is part of playing;
• Keeping full control over time and money spent;
• Protecting your emotional health and everyday life.

On the Casinonic platform, you can support safe betting behaviour through practical tools and habits:

• Set personal deposit limits that match your budget;
• Decide in advance how much time you will spend playing;
• Take regular breaks to check in on how you feel;
• Avoid chasing losses or increasing stakes to recover money;
• Keep gambling funds separate from money needed for living costs.

These basic principles help you play responsibly, reduce harm, and maintain balance between gambling and the rest of your life.

Gambling addiction develops when betting stops being a leisure activity and starts affecting your daily life, finances, or mental health. It is a serious condition that needs attention and support.

Common warning signs that you or someone close to you may have a gambling problem include:

• Thinking about gambling most of the day;
• Needing to bet higher amounts to feel the same excitement;
• Finding it hard to stop playing, even after reaching set limits;
• Chasing losses and trying to win back money from earlier bets;
• Hiding or lying about gambling activity or spending;
• Using gambling to escape stress, anxiety, or low mood;
• Borrowing money, selling belongings, or using credit for betting;
• Missing work, study, or important commitments because of gambling;
• Feeling irritable, restless, or upset when trying to cut back;
• Ignoring bills or everyday expenses so that gambling can continue.

If several of these signs feel familiar, it may be time to seek professional help and use the control tools offered on the site to reduce harm.

Betting addiction can be managed. Early action helps protect your finances, health, and relationships. Professional help, self-control tools, and support from trusted people all play a role.

Practical steps that can help you combat harmful gambling behaviour include:

• Set strict deposit and spending limits that match what you can afford;
• Use cooling-off periods or short breaks from your account when you feel at risk;
• Consider self-exclusion options if you struggle to control your play;
• Avoid gambling when tired, stressed, under the influence of alcohol, or affected by drugs;
• Keep a record of all deposits and losses to stay aware of your real spending;
• Do not see gambling as a way to solve money problems or pay off debts;
• Talk openly to a trusted friend, family member, or counsellor about your concerns;
• Fill your time with other hobbies, exercise, or social activities that are not related to betting;
• Turn off optional marketing communications if they trigger an urge to play;
• Seek professional support services in Australia to learn strategies for long-term control.

Using these tips consistently can support safer gambling and help limit the impact of addiction on your life.

If gambling is causing stress or harm, confidential help and support are available in Australia. Speaking to an independent service can provide practical advice, counselling, and strategies for control.

Key external help organisations include:

• Gambling Help Online – Free 24/7 online counselling, information, and support: https://www.gamblinghelponline.org.au;
• National Gambling Helpline – Phone support and referral services across Australia: Call 1800 858 858;
• Lifeline Australia – Crisis support and suicide prevention helpline: https://www.lifeline.org.au or 13 11 14;
• Beyond Blue – Mental health information, counselling, and online community: https://www.beyondblue.org.au or 1300 22 4636;
• Financial Counselling Australia – Free financial counselling and debt advice: https://www.financialcounsellingaustralia.org.au;
• State and Territory Gambling Help Services – Local counselling and face-to-face assistance, accessible through Gambling Help Online.

These services are independent, confidential, and trained to support people affected by gambling addiction, as well as their families.

If you are concerned about your gambling or think you may be developing an addiction, you can contact the Casinonic customer support team for assistance. Support staff can provide information on account tools, limits, and options that help you stay in control.

Ways to contact customer support include:

• Live chat on the website for real-time assistance;
• Email support through the help address listed in your account or on the contact page;
• Online contact form where you can describe your issue in writing.

When you reach out, you can request information about responsible gaming tools, cooling-off periods, and self-exclusion options tailored to players in Australia.