Casinonic Rules and Regulations in Australia

Scope of these terms

These general terms govern your access to and use of all services offered under the Casinonic brand to users in Australia. They form a binding legal agreement between you and the operator of this platform.

These terms apply to:

• Creation and use of your account;
• Access to games, bets and betting functions;
• Participation in any promotion or bonus program;
• Deposits, withdrawals and management of funds;
• All other services made available on the site or mobile application.

Acceptance of terms

By visiting the site, completing registration, holding an account, placing a bet, claiming a bonus or using any service, you confirm that you:

• Have read and understood these terms;
• Agree to be bound by them;
• Will review updates to stay informed about your rights and obligations.

If you do not agree, you must not create an account or use the services and should stop use immediately.

Eligibility and user requirements

You may only use this platform if all of the following apply:

• You are at least 18 years of age or older if the law in your state or territory sets a higher minimum gambling age;
• You reside in a jurisdiction where online betting and gambling on this platform is legal and not prohibited for you;
• You are not self-excluded or excluded under any applicable law or regulatory scheme;
• You act on your own behalf and not on behalf of another person or entity;
• you use the services for legitimate entertainment purposes only, not for business, professional betting, or unlawful activity.

You are responsible for confirming that use of these services is allowed in your location and under any local gambling laws that apply to you.

Account registration and accuracy of information

To place a bet or use real money services, you must complete registration and open an account.

During registration you agree to:

• Provide accurate, complete and current personal details;
• Supply only your own information and payment details;
• Update your information when it changes;
• Cooperate with identity and verification checks.

The operator may request documents such as identification, proof of address, source of funds or payment method verification to comply with legal, anti-money laundering and responsible gambling obligations.

One account per person

You may hold only one account on this platform. Multiple accounts, shared accounts or accounts created on behalf of others are not allowed.

The operator may:

• Close additional accounts;
• Cancel associated bets and bonuses;
• Return or withhold funds if supported by applicable law and these terms.

Proper use of the platform

You agree to use the site and services only for lawful purposes and in line with these rules. You must not:

• Use bots, scripts, software or devices to gain an unfair advantage;
• Manipulate, interfere with or attempt to compromise the website, software or odds;
• Collude with other users or engage in fraudulent betting patterns;
• Transmit malware, spam, or any harmful content;
• Harass, threaten or abuse other users or staff;
• Access another person’s account or share your login details.

The operator may monitor activity to detect unauthorised or improper use and may suspend or close accounts if misuse is detected.

Intellectual property and content protection

All intellectual property on the platform, including software, games, text, graphics, logos, audio, video, odds compilations and promotional content, is owned by the operator or its licensors.

You are granted a limited, non-transferable licence to access and use the services on your own devices for personal entertainment. You must not:

• Copy, modify or distribute site content;
• Reverse engineer or attempt to decompile any software;
• Use trademarks, logos or branding without prior written consent.

Changes to terms and services

The operator may update these terms, house rules, available bets, odds formats, games, bonuses, limits, and technical features from time to time for reasons including:

• Compliance with law or regulatory requirements;
• Improvement of user protection and responsible gambling;
• Technical upgrades, security and service optimisation;
• Correction of errors or clarification of rules.

Material changes will take effect once published on this page, or on the date stated in the notice. Continued use after changes means you accept the updated terms. You should read this page regularly.

Suspension and termination of account

The operator may suspend or close your account where:

• You breach these terms or house betting rules;
• There are responsible gambling concerns;
• Required by law, regulator or court order;
• There are reasonable grounds to suspect fraud, money laundering or other criminal activity;
• You provide false or misleading information.

The effect of suspension or closure can include:

• Restricted access to services;
• Frozen balances during investigation;
• Cancellation of certain bets or bonuses where justified.

Any action will be taken in line with applicable legal obligations and these terms.

Liability limitations

As far as permitted by Australian law, the operator is not liable for:

• Losses arising from your failure to keep account details secure;
• Losses from technical faults caused by your equipment, internet provider or third-party services;
• Indirect or consequential losses, such as loss of opportunity or profit;
• Errors in data input by you, including mistaken bets.

Nothing in these terms limits liability for:

• Death or personal injury caused by negligence;
• Any other liability that cannot be limited under Australian law.

Your maximum remedy for any proven loss related to a specific bet is limited to the amount of that bet or the amount of funds in your account at the time, whichever is lower, except where a different remedy is required by law.

Governing law and jurisdiction

These terms are governed by the law stated in the legal notice of the operator and subject to any mandatory consumer protection rules that apply to you under Australian law. Any dispute will be handled by the competent courts specified in that legal notice, unless a different forum is mandated by applicable legislation.

Eligibility to place bets

You may only place bets once:

• Your registration is complete;
• Your identity has been verified when required;
• Your account is active and not suspended or closed;
• You have sufficient cleared funds or available bonus balance.

Bets must be placed by you personally through your logged-in account. Bets placed in any other way, including by phone, email or through third parties, are not accepted.

Acceptance of a bet

A bet is accepted when it appears in your betting history as confirmed. The sequence is generally:

1. You choose an event, selection and stake;
2. You confirm the bet on the bet slip;
3. The system registers the bet and assigns an identification number;
4. The bet appears as accepted in your account.

If a technical issue means that confirmation is not created or the bet does not appear in your history, it is treated as not accepted.

The operator may refuse a bet, in whole or part, for reasons including:

• Regulatory requirements;
• Responsible gambling or risk controls;
• Errors in odds or event information;
• Breach of these terms or betting rules.

Types of bets and events

The platform may offer:

• Fixed odds bets on sporting and non-sporting events;
• Casino games where outcomes are determined by random number generators;
• Live betting markets, where permitted by law;
• Special promotions or bonus-related bets.

Availability of any event or market is subject to change. Some bet types may not be offered to users in certain states or territories in Australia subject to local law.

Minimum and maximum stakes

Each market or game may have minimum and maximum bet limits. These can differ by:

• Sport, league or event;
• Game type or table limit;
• Your account status and risk profile.

Limits may be displayed on the bet slip, in product rules or in game information. The operator may:

• Reduce the maximum stake for particular bets;
• Set individual limits on your account for risk or responsible gambling reasons.

If you enter a stake lower than the minimum or higher than the permitted maximum, the bet may be rejected or adjusted.

Odds, results and settlement

Odds represent the price offered on an outcome at the time the bet is accepted. Once a bet is accepted, odds do not change, except where a rule on obvious error applies.

Settlement of bets is based on:

• The official result declared by the relevant governing body of the event, or;
• The outcome generated by the approved game software, where the game result is determined by a random number generator.

If the official result is amended later for any reason such as disciplinary decisions, the original settlement will normally stand, unless betting rules for that market state otherwise.

Calculation of wins and losses

For winning fixed odds bets, returns are calculated as:

• Stake multiplied by the accepted odds, adjusted for any applicable rule (for example, dead heat or voided legs in a multi-bet).

For losing bets, the full stake is lost unless the rules for that market provide for partial refunds. For casino games, wins and losses are calculated according to the game rules provided in each game’s information section.

Winnings are credited to your account balance once the bet or game is settled. Any applicable currency or rounding rules will be set out in the product or game rules.

Voids, cancellations and abandoned events

A bet or part of a bet may be voided where:

• An event is postponed, abandoned or cancelled and not completed within the timeframe specified in betting rules;
• Odds or markets are affected by an obvious error, such as a clear data feed fault;
• The bet was accepted after the outcome was known;
• Regulatory or integrity requirements require cancellation.

If a single bet is void, the usual outcome is that your stake is returned. For multi-bets, the void leg is commonly settled at odds of 1.00 and the rest of the bet stands, unless house rules specify a different treatment.

Obvious errors

An obvious error may include:

• A substantial misprint in odds, such as missing digits;
• Incorrect team or participant names;
• Wrong start time where bets are accepted after an event has effectively started in a way not permitted for that market.

Where an obvious error is identified, the operator may:

• Void the bet in full;
• Settle the bet at corrected odds that fairly reflect the true price at the time of placement, where permitted.

Any adjustment will take into account your rights under Australian consumer law.

Restrictions on betting

The operator may place restrictions on your betting activity, including:

• Limits on maximum payout per bet or per day;
• Restrictions on certain markets or events for integrity or risk reasons;
• Limits or blocks applied under responsible gambling policies.

Certain bet types or live betting services may be unavailable to users in some Australian states or territories where local gambling laws restrict those services.

Cash out and bet editing

Where a cash out or bet edit function is offered, its use is subject to specific product rules, including:

• Cash out availability is not guaranteed and may be withdrawn at any time;
• The cash out amount is calculated using current odds and may change until confirmed;
• A cash out request is effective only once confirmed and recorded in your bet history.

Complaints regarding bet settlement

If you disagree with the result or settlement of a bet, you should:

• Check the market or game rules;
• Contact customer support in a timely manner and provide the bet identification number;
• Supply any supporting information that may assist.

The operator will review the settlement in light of product rules, event data and legal obligations. If you remain dissatisfied, you may be able to escalate the matter to an external body where available under applicable rules.

Funding your account

You may deposit funds into your account using payment methods made available in your profile, such as:

• Bank cards;
• E-wallets;
• Bank transfer;
• Other approved digital payment methods.

The availability of methods may differ based on your location, chosen currency, and any restrictions set by payment providers and regulators.

You may only use payment instruments held in your own name. Third-party deposits are not permitted.

Deposit limits, fees and processing times

For each payment method, specific rules may apply, including:

• Minimum and maximum deposit amounts per transaction;
• Daily, weekly or monthly caps;
• Any fees charged by payment providers.

Indicative processing times may be shown in the cashier section, but are not guaranteed. Delays can occur due to banking systems, additional checks or factors outside the operator’s control.

Use of deposited funds

Deposited funds and granted bonuses in your account are intended solely for betting and gaming on this platform.

The operator may decline to process withdrawals where:

• Funds have not been used for reasonable betting activity;
• There is evidence of payment method misuse;
• Required by law or anti-money laundering controls.

Withdrawals and verification

Before processing withdrawals, the operator may need to confirm your identity and verify your payment methods in line with know your customer and anti-money laundering regulations.

You may be asked to provide, for example:

• Government-issued identification;
• Proof of address;
• Proof of ownership of the payment method;
• Information about the source of funds.

If requested documents are not provided in a reasonable time, withdrawal requests may be delayed or your account may be restricted.

Withdrawal methods, limits and timeframes

Withdrawals are generally processed using the same method you used for deposit, where possible. If that method cannot receive withdrawals, an alternative may be selected in line with policy and regulation.

For each method, there may be:

• Minimum and maximum withdrawal limits per transaction;
• Daily, weekly or monthly payout caps;
• Internal processing times and additional timeframes set by your bank or payment provider.

Indicative times may be shown but are subject to delays in cases such as:

• Peak processing periods;
• Additional security checks;
• Issues outside the operator’s direct control.

Currency and exchange

Your account is maintained in the currency selected at registration where supported. If you deposit or withdraw in another currency, conversion rates and any related charges are determined by your payment provider or bank.

The operator is not responsible for losses arising from exchange rate movements or fees charged by third-party providers, subject to your rights under Australian consumer law.

Transaction security and monitoring

All deposits and withdrawals are subject to security checks and continuous transaction monitoring. The operator may:

• Request additional information;
• Temporarily hold or reverse a transaction;
• Report suspicious activity to relevant authorities.

These measures are part of legal obligations to prevent financial crime and to protect your account.

Chargebacks and payment disputes

You must not intentionally initiate chargebacks or payment disputes for transactions that you have authorised and that relate to legitimate betting activity.

If a chargeback occurs, the operator may:

• Deduct the disputed amount and associated costs from your account balance;
• Void related bets, bonuses and winnings;
• Suspend or close your account, subject to legal rights and obligations.

Bonuses, wagering and funds hierarchy

Bonus offers and promotions may be subject to specific terms, including:

• Eligibility requirements;
• Wagering conditions that must be met before bonus funds or related winnings are withdrawn;
• Restrictions on certain bets or games while wagering is active.

The order in which real money and bonus money is used may be defined in bonus terms. You should read any bonus conditions before accepting or using a promotion.

Reversals and cancellations of transactions

Once a deposit is confirmed, it is normally not reversed, except at the operator’s discretion or where required by law or payment provider rules.

A withdrawal request may be:

• Cancelled by you while it is pending, if that function is available;
• Cancelled by the operator where verification or compliance checks fail or where you are not entitled to the funds under these terms.

Any such cancellation will be handled fairly and in line with legal and regulatory standards.

Commitment to responsible gambling

The platform is intended for adult entertainment only. The operator recognises that gambling can cause harm when not managed responsibly and is committed to:

• Promoting informed decisions about betting and game use;
• Offering tools to help you control your activity;
• Providing information about support services available in Australia.

Keeping control of your betting

You are encouraged to:

• Set a budget for deposits and bets before you start;
• Check your transaction and betting history regularly;
• Avoid gambling when tired, distressed or under the influence of alcohol or drugs;
• Not view gambling as a way to earn income or repay debts.

If you feel you are losing control, you should stop using the services and consider support options.

Player protection tools

Responsible gambling tools that may be available include:

• Deposit limits: daily, weekly or monthly caps on the amount you can add to your account;
• Loss limits: limits on how much you can lose over a set period;
• Session limits: time-based controls to manage how long you stay logged in;
• Time-out periods: short breaks from use of your account;
• Self-exclusion: longer-term blocks on access to betting and gaming services.

Specific tools, timeframes and implementation methods may differ according to technical and regulatory settings. Some limits may take effect immediately, while increases often apply only after a cooling-off period.

Self-exclusion

If you believe your gambling is becoming problematic, you can request self-exclusion from the platform for a chosen period or permanently, where provided.

When self-exclusion is in place:

• You should not attempt to register new accounts;
• Promotional communications should cease once the block is processed;
• Any remaining real-money balance will be handled in line with payment and responsible gambling policies.

You should also consider using any available state or territory multi-operator exclusion schemes in Australia if you require broader protection.

Underage gambling

Use of this platform by persons under 18 years of age, or the higher legal age where applicable, is strictly prohibited.

The operator:

• Performs age and identity checks where required;
• May request proof of age at any time;
• Will close accounts and may forfeit winnings obtained by minors, subject to applicable law.

You should keep your login details secure and ensure that minors do not have access to your devices or payment methods.

Information and support services in Australia

If you are concerned about your gambling or that of someone close to you, support is available. Australian services include, for example:

• National Gambling Helpline: 1800 858 858 (24/7 confidential support);
• Gambling Help Online: counselling and information at gamblinghelponline.org.au;
• state and territory based gambling help services.

These organisations can provide counselling, self-help tools and referrals. Use of these services is independent of the operator and does not affect your legal rights.

Information for family and friends

If you are worried about someone else’s gambling, you can:

• Encourage them to use self-exclusion or limits;
• Discuss support options, including professional counselling;
• Seek guidance from gambling help services for affected others.

Monitoring and intervention

The operator may monitor activity patterns to identify indicators of harm, such as:

• Rapid or repeated deposits;
• Extended play sessions;
• Persistent chasing of losses.

Where concern arises, the operator may:

• Contact you to provide information on responsible gambling tools
• Apply limits or restrictions to your account
• Implement temporary or permanent blocks where reasonably required under responsible gambling obligations.

Legal obligations

The operator is subject to anti-money laundering and counter-terrorism financing obligations designed to prevent misuse of gambling services for criminal purposes.

These obligations include:

• Verifying customer identity;
• Monitoring transactions and betting patterns;
• Reporting suspicious matters to relevant authorities;
• Maintaining records for prescribed periods.

By using this platform, you acknowledge and accept that your account activity may be reviewed for these purposes.

Know your customer (KYC) procedures

To comply with KYC requirements, the operator may collect and verify information about you, including:

• Full name, date of birth and residential address;
• Contact details;
• Identification documents such as a passport or driver licence;
• Proof of address documents;
• Information about your occupation and source of funds, where appropriate.

Verification may be required:

• During registration;
• Before deposits or withdrawals;
• When your transactions or behaviour change significantly;
• At any other time considered necessary.

Failure to provide requested information may lead to suspension of your account, refusal of bets and delays or rejection of withdrawals.

Transaction monitoring

The operator uses risk-based systems to monitor account and transaction activity for indicators of money laundering or terrorism financing, such as:

• Unusually high or rapid deposits and withdrawals without commensurate betting activity;
• Frequent use of multiple payment methods or instruments not consistent with your profile;
• Patterns suggesting third-party use of your account.

If required by law, details of certain transactions or behaviours may be reported to relevant authorities. The operator is generally prohibited from informing you when such reports are made.

Suspicious activity and investigations

Where suspicious activity is identified, the operator may:

• Request further information or documentation;
• Suspend your account while inquiries are carried out;
• Cancel or delay transactions;
• Freeze funds where authorised by law or required by a competent authority.

Decisions will take into account legal obligations, risk assessments and your consumer rights.

Prohibited conduct

You must not:

• Use the platform to transfer funds between individuals;
• Attempt to disguise the source of funds or use another person’s payment method;
• Engage in any activity that may constitute money laundering, terrorism financing, fraud or similar offences.

Where such conduct is suspected, the operator may:

• Close your account;
• Void related bets and bonuses, subject to applicable law;
• Retain or freeze funds as required by authorities;
• Share information with law enforcement and regulators.

Record keeping

In line with anti-money laundering regulations, the operator may keep:

• Copies of identification and verification documents;
• Transaction histories and betting records;
• Correspondence related to KYC and monitoring.

Retention periods are determined by applicable law and may extend beyond the life of your account.

Overview

This section explains how personal information is collected, used, stored and disclosed when you access or use the platform in Australia. It aims to align with relevant privacy legislation and data protection standards.

By creating an account or using the services, you consent to the handling of your personal data in line with this policy, subject to your rights under applicable law.

Information collected

The operator may collect:

• Registration details: name, date of birth, contact information;
• Identity verification data: identification documents and proof of address;
• Account and betting data: login details, betting history, deposits, withdrawals, bonuses used;
• Technical data: IP address, device information, browser type, usage logs;
• Communication data: messages to customer support, feedback or complaints;
• Marketing preferences: choices about receiving promotional communications.

Purposes of use

Personal data is used for legitimate purposes, including to:

• Provide and manage your account and services;
• Process bets, transactions, bonuses and payouts;
• Perform identity checks and comply with legal, regulatory and anti-money laundering duties;
• Monitor for fraud, misuse and security incidents;
• Respond to your inquiries and provide customer support;
• Personalise content where permitted;
• Send service-related communications and, where you consent, marketing information.

Legal bases for processing

The operator relies on various legal grounds, such as:

• Performance of a contract, including providing your account and processing bets;
• Compliance with legal obligations, including gambling, anti-money laundering and consumer laws;
• Legitimate interests in operating, protecting and improving the services, balanced against your privacy rights;
• Your consent, where required for certain marketing or optional features.

Disclosure of information

Personal information may be shared with:

• Payment service providers, banks and financial institutions;
• Identity verification and fraud prevention agencies;
• Technology, hosting and analytics providers;
• Professional advisers such as auditors and legal advisers;
• Regulators, law enforcement and other authorities when required by law.

Any third party receiving data is expected to protect it in line with contractual and legal requirements.

International transfers

Some service providers or group entities may be located outside Australia. Where personal data is transferred internationally, reasonable steps are taken to ensure an appropriate level of protection in line with applicable laws, including contractual safeguards where required.

Data security and retention

Measures are in place to safeguard your personal information against unauthorised access, misuse, loss or disclosure. These measures are described further in the Security section of these terms.

Personal data is kept only as long as reasonably necessary for the purposes for which it was collected, or as required by law, such as record-keeping for gambling and anti-money laundering compliance.

Your rights

Subject to conditions and exemptions in applicable law, you may have rights to:

• Request access to personal information held about you;
• Correct inaccurate or incomplete data;
• Request deletion of data where it is no longer needed and retention is not required by law;
• Object to certain uses of your data, including direct marketing;
• Withdraw consent where processing is based on consent.

Requests to exercise these rights can usually be made through customer support or by using any dedicated privacy contact details provided on the site. Identification may be required to protect your account and privacy.

Cookies and tracking technologies

The platform may use cookies and similar technologies for purposes such as:

• Enabling core site functions;
• Remembering preferences and login status;
• Analysing traffic and usage patterns;
• Supporting marketing activities, where permitted.

You may manage cookie settings through your browser or device, although disabling certain cookies may affect use of some services.

Updates to this privacy policy

The privacy policy may be updated from time to time. Material changes will be reflected on this page, and where required by law, you will be notified or asked for consent. Continued use of the services after changes take effect indicates acceptance of the updated policy.

Security commitment

The operator is committed to protecting the integrity of the platform, the confidentiality of your information and the safety of your account and transactions. Security controls are regularly reviewed and updated to reflect technical developments and industry standards.

Technical safeguards

Measures used to protect data and services may include:

• Encryption protocols for data transmitted between your device and the platform;
• Secure storage of sensitive information in controlled environments;
• Firewalls and intrusion detection systems;
• Separation of operational systems and data where appropriate to reduce risk.

Account protection

You are responsible for:

• Keeping your username and password confidential;
• Using unique, strong passwords;
• Logging out after each session, particularly on shared devices;
• Notifying customer support promptly if you suspect unauthorised access.

The platform may offer additional security features such as two-factor authentication. Use of such features is encouraged where available.

Monitoring and incident response

Systems and processes are in place to:

• Monitor platform performance and detect unusual activity;
• Identify potential security incidents or breaches;
• Respond to, contain and investigate confirmed events;
• Notify you and relevant authorities where required by law.

Where unusual activity is detected on your account, the operator may:

• Temporarily lock access;
• Request additional verification;
• Cancel or delay certain transactions pending review.

Third-party services and links

The platform may contain links to third-party sites or integrate services provided by other entities, such as payment providers or identity verification services. While care is taken when selecting these partners, the operator is not responsible for their security practices or content. You should read their terms and privacy policies before use.

User responsibilities

Security is supported by your own actions. You should:

• Keep devices and software up to date;
• Use reputable security software where appropriate;
• Avoid accessing your account over unsecured public networks when handling sensitive transactions;
• Never share your account credentials, one-time codes or other security information.

If you become aware of a potential vulnerability or incident affecting the platform, you should report it to customer support as soon as possible.